Privacy Policy

Effective Date: 03-09-2026

At TaxBridge, we respect your privacy and are committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use the TaxBridge website, platform, and related services.

By using TaxBridge, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. About TaxBridge

TaxBridge is a digital tax service marketplace that connects taxpayers with tax professionals and lawyers. The platform enables users to request tax-related services, receive quotations, communicate with professionals, make payments, share relevant documents, and manage their service engagements.

This Privacy Policy applies to information collected through our website, platform, applications, and other services operated by TaxBridge.

2. Information We Collect

We may collect different types of information depending on how you use our platform.

2.1 Personal Information

When you register, submit a service request, or use certain features, we may collect information such as:

• Full name

• Email address

• Mobile phone number

• Account credentials

• Date of birth, where required for a service

• Address and location information

• Professional information, where applicable

• Tax-related information

• Information provided in tax service requests

• Documents and files uploaded by users

• Payment and transaction-related information

You should only provide information that is necessary and relevant to the service you are requesting.

2.2 Professional Information

Tax professionals and lawyers may be required to provide additional information, including:

• Professional name

• Professional qualifications

• Areas of specialization

• Professional experience

• Contact information

• Professional identification or verification information

• Service-related information

• Profile information and documents submitted for verification

Such information may be used to create and maintain professional profiles and to facilitate connections with taxpayers.

2.3 Transaction and Payment Information

When you make or receive payments through TaxBridge, we may collect information relating to:

• Transaction amount

• Payment status

• Transaction reference

• Payment method

• Refund information

• Platform fees and service charges

Where payment processing is handled by a third-party payment provider, sensitive payment information such as card details may be processed directly by the relevant payment provider according to its own privacy policy and security practices.

2.4 Communications and Files

If you use TaxBridge's communication features, we may process information contained in:

• Messages

• Chat history

• Attachments

• Documents

• Images

• Other files shared through the platform

This information may be used to provide communication and service-management functionality, maintain records, investigate disputes, and protect the security of the platform.

3. Information Collected Automatically

When you access TaxBridge, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• General location information

• Pages or features accessed

• Date and time of access

• Login activity

• Device and session information

• Technical and diagnostic information

This information helps us maintain platform security, improve performance, detect suspicious activity, and understand how users interact with our services.

4. Cookies and Similar Technologies

TaxBridge may use cookies and similar technologies to:

• Maintain user sessions

• Remember user preferences

• Improve website functionality

• Enhance security

• Analyze website usage

• Improve platform performance

You may configure your browser to refuse certain cookies. However, disabling cookies may affect the functionality of some parts of the platform.

5. How We Use Your Information

TaxBridge may use collected information for the following purposes:

• Creating and managing user accounts

• Providing and operating our services

• Connecting taxpayers with tax professionals and lawyers

• Processing service requests and quotations

• Facilitating communication between users and professionals

• Processing payments and refunds

• Managing transactions and escrow-related activities

• Verifying professional accounts

• Providing customer support

• Sending service-related notifications

• Improving our website and platform

• Detecting and preventing fraud, abuse, and unauthorized activity

• Maintaining platform security

• Resolving disputes

• Complying with applicable laws and legal requirements

• Enforcing our Terms & Conditions

• Developing and improving our products and services

6. How We Share Information

TaxBridge does not sell or rent users' personal information to third parties for their independent marketing purposes.

We may share information when necessary to operate the platform and provide requested services, including with:

6.1 Tax Professionals and Lawyers

When a taxpayer submits a service request, relevant information may be shared with professionals who are eligible to respond to that request.

Only information necessary for evaluating or providing the requested service should be shared.

6.2 Payment Service Providers

We may share necessary transaction information with third-party payment processors and financial service providers to facilitate payments, refunds, verification, fraud prevention, and transaction processing.

6.3 Service Providers

We may work with trusted third-party service providers that assist with:

• Hosting

• Cloud storage

• Email delivery

• SMS or notification services

• Payment processing

• Security

• Analytics

• Technical infrastructure

These providers may access information only as necessary to perform services on our behalf and subject to appropriate contractual or legal obligations.

6.4 Legal and Regulatory Requirements

We may disclose information where required or permitted by applicable law, regulation, court order, governmental request, or legal process.

We may also disclose information where reasonably necessary to protect the rights, safety, property, or security of TaxBridge, our users, or others.

7. Information Security

TaxBridge takes reasonable technical and organizational measures to protect user information against unauthorized access, alteration, disclosure, loss, or misuse.

Security measures may include:

• Secure authentication

• Access controls

• Encryption where appropriate

• Secure communication protocols

• Monitoring and logging

• Regular security improvements

• Restricted access to sensitive information

However, no online system or method of electronic transmission can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

8. Account and Password Security

Users are responsible for maintaining the confidentiality of their account credentials.

You should:

• Use a strong password

• Keep your password confidential

• Avoid sharing account credentials

• Log out from shared or public devices

• Immediately notify TaxBridge if you suspect unauthorized access

TaxBridge will not be responsible for unauthorized access resulting from a user's failure to protect their account credentials, except where caused by our own negligence or failure to implement reasonable security measures.

9. Tax and Sensitive Information

TaxBridge may process information that can be sensitive in nature because of the tax-related services provided through the platform.

Users should only upload information and documents that are necessary for the requested service.

Tax professionals and lawyers who receive user information are expected to handle such information responsibly and in accordance with applicable professional, contractual, and legal obligations.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services

• Maintain account and transaction records

• Resolve disputes

• Meet legal and regulatory requirements

• Prevent fraud and abuse

• Enforce our agreements

• Maintain business and security records

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

11. User Rights

Subject to applicable law, users may have rights regarding their personal information, including the ability to:

• Request access to personal information held by TaxBridge

• Request correction of inaccurate information

• Request deletion of certain information

• Request information about how their data is used

• Withdraw certain consents where applicable

• Object to or restrict certain processing where legally applicable

Some information may need to be retained where required by law, for legitimate business purposes, security, fraud prevention, dispute resolution, or transaction records.

To exercise applicable privacy rights, users may contact us using the information provided below.

12. Marketing Communications

TaxBridge may send service-related communications such as account notifications, transaction updates, security alerts, and important platform announcements.

Where permitted by law, we may also send promotional or marketing communications.

Users may opt out of non-essential marketing communications by following the unsubscribe instructions provided in the relevant communication or by contacting TaxBridge.

Please note that opting out of marketing communications will not prevent us from sending essential service, security, account, or transaction-related messages.

13. Third-Party Links and Services

TaxBridge may contain links to third-party websites, applications, payment providers, or other services.

TaxBridge does not control the privacy practices of third-party services. Users should review the privacy policies and terms of those third parties before providing personal information.

14. Children's Privacy

TaxBridge is not intended for children who are not legally capable of using the platform or entering into applicable agreements.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to TaxBridge improperly, please contact us so that appropriate action can be taken.

15. International Data Processing

Depending on the technology providers and services used by TaxBridge, user information may be processed or stored in locations outside Bangladesh.

Where applicable, we take reasonable measures to ensure that information is handled with appropriate security and protection in accordance with applicable legal requirements.

16. Data Breach and Security Incidents

If TaxBridge becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and mitigate the incident.

Where required by applicable law, we may notify affected users and relevant authorities.

17. Changes to This Privacy Policy

TaxBridge may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

Any updated version will be published on this page with a revised Last Updated date.

We encourage users to review this Privacy Policy periodically to remain informed about how their information is handled.

18. Acceptance of This Privacy Policy

By accessing or using TaxBridge, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, processing, and disclosure of information as described herein, subject to applicable law.

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